Apartments in South End Charlotte, NC | FAQs about Life at Maddox Southend

We’ve gathered answers to the most common questions about life at our community, from leasing details and monthly pricing to our amenities and neighborhood highlights. 
Our goal is to provide helpful information about common questions below. If you don’t find what you're looking for here, please contact our team. We look forward to assisting you!

Applications are typically approved within 24–48 hours, depending on individual screening results and completion of required verifications.
No, furnished apartment homes are not available.
Yes, short-term lease options are available, typically ranging from 3 to 6 months. Contact the leasing office for availability and terms.
Yes, corporate lease options are available. Please contact the leasing office for details and availability.
Yes, move-in specials or leasing incentives may be available; please contact the leasing office for current offers.
Yes, decorating is permitted; however, certain modifications may be limited to avoid additional charges. Please contact the leasing office for guidelines.
Apartment homes include a stove, refrigerator, dishwasher, microwave, and an in-unit washer and dryer.
No, subletting is not permitted.
Yes, all apartment homes include in-unit laundry with a washer and dryer.
Yes, the pool and deck are open year-round (not heated) and available daily from 9:00 AM to 9:00 PM.
Yes, the fitness center is open 24 hours a day.
Yes, controlled access is provided, including key fob entry for resident areas such as the pool deck.
No, packages are delivered to Luxer lockers or the mail room for 24-hour pickup. The leasing office only accepts packages requiring a signature.

Yes, parking is available in resident garages. For the most current parking availability, options, and pricing details, please visit the Floorplans page or contact the leasing office for a personalized quote.

Yes, EV charging stations are available in each garage on a first-come, first-served basis.
Yes, the community is conveniently located between the East/West and New Bern light rail stations.
The community is located within the Charlotte-Mecklenburg Schools (CMS) district.
Rent can be paid online through the resident portal or in person using certified funds such as a cashier’s check.
Yes, renter’s insurance is required with a minimum of $100,000 liability coverage per leaseholder.
No utilities are included in the rent. Water and sewer are billed separately and added to your monthly statement after move-in.
Residents must contact Duke Energy to establish electricity service and choose a preferred provider for internet and cable prior to move-in.
Residents may choose any internet and cable provider that best meets their needs.
Yes, the community is pet friendly.

Yes, pets are welcome and associated fees apply. For the most current pet fees, monthly costs, and full details, please visit the Floorplans page or contact the leasing office for a personalized quote.

Yes, breed restrictions apply and all pets must complete PetScreening prior to approval. Contact the leasing office for full details.
Yes, on-site maintenance is available along with emergency on-call service.
Yes, you can request maintenance service by contacting the leasing office or submitting a work order through the resident portal.

Maintenance requests are addressed promptly and completed based on priority and urgency.

No, you do not need to be present for maintenance service to be completed.
Yes, during business hours the leasing office can assist with lockouts after verifying residency. After hours, residents are responsible for contacting a locksmith.
Yes, each apartment is professionally cleaned, inspected, and prepared to ensure all systems are in working order prior to move-in.