Resident Reviews

We’ve been living at Maddox Southend for 18 months and, overall, have enjoyed our experience. The building is always clean, and the facilities are consistently in good condition. The staff are helpful, and the maintenance team, in particular, is always kind and quick to assist. That said, we’ve had an ongoing issue with our new neighbors directly above us. For the past few months, there’s been frequent noise, including what sounds like furniture moving and walking with heavy shoes, often late at night and early in the morning. We raised this concern back in December but never received a response. My wife also mentioned it to Melonie when the neighbors first moved in, but it was dismissed. We understand the issue may be due to poor sound insulation, but it has affected our comfort. Despite this, the friendly community and supportive staff still make Maddox Southend a pleasant place to live.

Oct 8, 2024

So far I love Maddox! The staff is incredible, everyone in the community is so nice, and the location to bars, restaurants, and breweries couldn't be better!

Oct 1, 2024

Maddox has been an AMAZING experience thus far from touring to move-in to living here, everything has been smooth and the office staff has been more than helpful. Highly recommend!

Sep 27, 2024

All the people from the office to people walking around are so nice. The complex maintains a clean atmoshpere as well as a secure environment.

Sep 10, 2024

A great community with awesome amenities! The gym, pool, and lounge areas around the apartment complex are great places to meet people and spend time outside the unit.

Aug 17, 2024

Good location! However you can see the wear and gear on the building. Everyone has been very friendly. The lighting fixtures in the building are either crooked or dirty. Most of the baseboards in common areas are very scuffed up. The finishes of the building scream one year rentals. Staff is nice and residents are friendly.

Aug 15, 2024

My appreciation Miss Caitlin Grayer for her uninterrupted assistance. She has always been very polite and attentive to provide the best customer service. Last Friday I had a car issue and needed a set jump-start wires. It only took me to ask for assistance, and she went beyond my expectations to help find them; seeking out contacts for support and even provided personal assistance to help me start my vehicle. Thank you again for your alacrity, time, dedication to outstanding customer service. Wil

Aug 6, 2024

I’ve had a great experience at Maddox thus far. The location in convenient, my neighbors are all very nice, and it is always kept very clean.

Aug 2, 2024

The Maddox South End apartments is a wonderful accommodation. They’re in a great location with an even greater community. The amenities are amazing and I’ve had zero complaints since moving in.

Jul 24, 2024

love it here everyone is so nice!! and the amenities are awesome as well as all of the apartment features! plus it’s dog friendly so i love getting to pet everyone’s dogs!

Jul 13, 2024

I moved to Maddox from out of state a few weeks ago and it has been the best experience. Staff is super nice and welcoming and the units are beautiful with easy access to all the entertainment.

Jul 11, 2024

I have loved living at Maddox, the management is so nice, always on top of any issues, they have amazing communication. I also love how much effort and time and creativity to making unique community events. I truly dont see myself leaving.

Jul 7, 2024

love living here, the whole management team is awesome, and the amenities are my favorite! Especially the pool. Will definitely be resigning !

Jun 27, 2024

Living at Maddox is great! It's quiet, clean, and usually secure with modern amenities. The staff is friendly and responsive. Highly recommend!

Jun 24, 2024

Overall we are happy here. Staff are friendly and maintenance staff are excellent. Our only downside is the renewal process could have been better communicated.

May 1, 2024

Kaitlyn has been super helpful and prompt in helping me with this move and securing my new apartment. I toured several, and her customer service was superior to all others.

May 1, 2024

The application process was super easy and the background check / approvals are very quick. They always pick up the phone! The move in process was smooth and easy. No complications; there were a few maintenance hiccups, but they were fixed almost immediately.

May 1, 2024

Going to be a new tenant! Everyone who I have spoken with has been extremely helpful and kind! I think they portray the feeling of the whole building really well - can't wait to move in!

Apr 28, 2024

I’ve lived here for 4 years now and have always been happy with the community and leasing office! Clean, safe, and friendly place to live. Highly recommend!

Apr 26, 2024

Being a resident at Maddox is great! The team and neighbors are always amazing and kind! It’s a great community here! Everyone is friendly and helpful!

Apr 24, 2024

I have been a resident at Maddox for around 3 years. For the past 13 years or so, I have been living in apartments/renting and never have I felt so at home. Maddox staff always goes above and beyond, the apartment is meticulously maintained, requests are promptly completed, and neighbors are respectful. Thanks for making Maddox home!

Apr 18, 2024

Love living here and all of my neighbors! Couldn’t imagine living anywhere else and feeling so at home. Definitely the best place to live in Southend!

Mar 27, 2024

Enjoyed my stay so far. Great property and great residents. It is in a great part of Southend and close to a light rail stop. The property is very clean and well maintained.

Mar 26, 2024

Staff is very friendly & welcoming. Apartment is very modern which I love! Rooftop has great views, pool deck is a great spot to hangout. No complaints:)

Mar 26, 2024

Best facilities, office/maintenance staff, package delivery, and community. I’ve lived here almost 2 years and have had a wondeful experience!

Mar 22, 2024

It was solid. Just a standard apartment, not terrible but not worth 2k per month, especially when the elevators are consistently broken and the garage door malfunctioned, resulting in my car getting broken into. If I'm paying a premium in rent and extras like parking, I expect things like that not to happen

Mar 12, 2024

The apartment complex is very nice. It is kept clean , the residents are mindful of the community and each other as well. It is in a great location with quick access to the light rail , grocery stores , restaurants & bars.

Mar 6, 2024

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Feb 29, 2024

This is a great community. I feel safe living in this building with access cards to enter and exit the garage, your phone/key fob to enter the building and the amenities. Safety has never been a concern here and as a woman I LOVE that. Being close to the heart of South End is also amazing. Having the light rail a small walk away and being right on the rail trail makes exercising easy. The neighbors are all super friendly and it feels like a community in this building.

Feb 29, 2024

I absolutely love living here! The amenities are great, staff is helpful, and the community is amazing. Wouldn’t want to live anywhere else!

Jan 10, 2024

From the management to the residents ; people are very considerate and kind My experience here at the Maddox has been peaceful. Very relaxing.. My long term temporary sanctuary. Thank you

Dec 31, 2023

90% of the time we love living here, since our new neighbours moved in about us it’s been so noisy in the mornings and evening. This was confirmed by our next door neighbour who mentioned the same thing. Probably the only thing keeping us from extending our lease.

Nov 28, 2023

I like living here just because of the proximity to things. I work in uptown, so if I want to light rail to work it’s convenient. I have a dog too, and it’s a really friendly environment for dogs and accessible to walking either on the rail trail or in the sedgefield neighborhood.

Nov 28, 2023

Great living here at The Maddox. Staff is super helpful and friendly. Great location! Building is always clean. Happy with my decision to choose Maddox as I know there are many options.

Nov 3, 2023

prime location. very close to everything you could want to be near in the city. however, the place is super noisy and walls seems to be paper thin.

Oct 31, 2023

I love living at the Maddox! Everyone who lives here is so nice and always says hello. It truly feels like a community. I love all the amenities here including the cold brew tap and the co-working space which I use frequently!

Oct 30, 2023

The Atmosphere is very Peaceful Property management are very helpful and very attentive... very friendly community and pretty quiet in the evening. If I have any maintenance issues it gets addressed immediately.

Sep 8, 2023

I have absolutely loved living here, the community is so welcoming, the amenities are perfect and there’s always improvements being made. This is the perfect Southend Apartment!

Aug 28, 2023

Our apartment has been wonderful. The amenities have been a great surprise compared to my previous apartment. The staff are so welcoming and have really cool community-gathering ideas!

Aug 15, 2023

The staff and overall property have been great. Good experience outside of needing several work orders after move in. Team has been quick to address issues.

Aug 13, 2023

My resident experience has been nothing short of exceptional! From the moment I moved in, the management team has been incredibly responsive and attentive to my needs. The amenities are not only well-maintained but also offer a variety that caters to every aspect of my lifestyle. What truly sets this place apart is the sense of community they've fostered - it's vibrant and welcoming. I couldn't be happier to call this place my home; it's more than just an apartment, it's a wonderful living experience.

Aug 8, 2023

Clean apartment building with lots of friendly neighbors! In a great location and easy to get around. I’ve enjoyed my time being a resident.

Jul 31, 2023

Just moved into the Maddox! All the other residents have been so welcoming! I can tell we are will love living here. The communication with the leasing office was always quick and made our move in very easy!

Jul 30, 2023

I've had an enjoyable stay. The Maddox team is very friendly and easy to work with. In addition, my apartment is wonderful and the surrounding area is great.

Jul 24, 2023

Even with the office closed, everything was all set for me and the move was simple. Staff is very friendly and guided me through the process over the phone. Came home to a nice clean apartment.

Jun 21, 2023

It’s been great. All of the amenities have been fantastic. Super exited for what the future holds and how we can use this place. The staff has been very helpful as well

Jun 16, 2023

I really enjoy my apartment. I never hear anyone surrounding, only ever people outside. The people that live near me are super friendly. The only thing is that the garbage never gets picked up on time and the halls and elevator are often dirty

May 16, 2023

Has been great! Wish the carpet on the 4th floor didn’t smell like dog piss, but aside from that I have been quite happy with the experience

May 15, 2023

Love it here! I’ve always felt at home and welcomed. I’ve made many friends and loved every moment of my time. I could not recommend this place more

May 2, 2023

Rebecca Davis the Assistant Community Manager is excellent, responsive, friendly, and patient. I look forward to moving into the building and joining the community.

Apr 10, 2023

It has been a great experience living here at Maddox Southend. The location is nice and amenities are useful for day to day activities that one may take part in.

Mar 28, 2023

Great experience so far especially everyone who works at the building. Extremely helpful. And all residents super nice. Great to be a resident.

Mar 3, 2023

Living at MAddox Southend had been pleasant. Located on the corner of south Blvd and Poindexter served as a great location it is accessible to the light rail, grocery stores, restaurants and entertainment. I have enjoyed living in this location for the last three years

Jan 1, 2023

App is easy to use. Very nice design to be able to coordinate the website. Highly recommend. I like I can earn rewards for doing simple things. Maddox is a great place to live too

Dec 12, 2022

Good experience when moving in with staff helping to make the transition very easy and smooth. Eliza is always wonderful when any issues come up to ensure everything is handled correctly.

Dec 7, 2022

Love love living here! The best amenities and best neighborhood feel! 10/10! It’s a small enough community where you feel like you know your neighbors!

Nov 4, 2022

The staff here is really kind and helpful. The building is safe and clean. My neighbors are always nice and respectful. I love the amenities. Got a lot of use out of the pool this summer. Loved the pool parties that the building hosted!

Oct 1, 2022

Everything has been really incredible I can’t believe how nice the employees are residence. Really great place to live beating all expectations I expected.

Oct 1, 2022

The Maddox apartment community is very friendly and welcoming. This creates for such a great living & social environment which has made getting acclimated to a new city so much easier!

Aug 30, 2022

Maddox has been a good building to live in. The neighborhood has tons of breweries and restaurants. The people are nice and the resident events are so fun!

Aug 2, 2022

I have had a wonderful experience signing my lease, with so much help from wonderful staff! Fast response times and all of my questions were answered to the best of their knowledge!

Jul 9, 2022

Overall great community and staff, I have been living in Maddox for 4 years now and have never experienced any serious issues. I love that its a small community.

Jul 8, 2022

Move-in was a little challenging but everything else has been great! Elisa was the best through the application process and maintenance has been super helpful and prompt with any issues. Love it so far!

Jun 22, 2022

The move in process was very smooth and the staff was very helpful throughout the entire process. We have lived in our new apartment for two nights now and there have been no complaints.

Jun 20, 2022

So far everything is great! Love the people and the community here! The pool is the best in my opinion, and the distance to everything in south end is great!

Jun 7, 2022

It’s been great so far! Everyone has been super helpful and friendly. The amenities are awesome and very nice to have. I love living here at Maddox!

May 13, 2022

It’s been great to live here! Maddox is the best. My favorite part is definitely the staff, who are always friendly and ready to help! The location is definitely one of the best in south end too.

Apr 19, 2022

Miles and Kylie have made Maddox such a fun place to live! Each community event is always planned and coordinated so well for the residents!

Apr 1, 2022

The community is so welcoming and the staff truly cares about this place and its residents. Thankful to all the employees that prioritize the upkeep of the facilities and new activities for its members.

Mar 19, 2022

I’ve been living here for a year and a half and Maddox is a wonderful community! The events that are put on each month are always so fun and the staff is very responsive to issues/requests. I wish there was more parking available, but all in all it’s a great place to live!

Mar 18, 2022

Maddox is a great place to live in South End. Its location is good for getting to breweries and the light rail, as well as getting groceries at Harris Teeter. They do a decent job of maintaining the property even with so many pets running around. Prices are very high, but that is not exclusive to Maddox in this area. Overall a very good place to live and a nice staff in the front office.

Mar 10, 2022

Love it love it! Everyone is so so so kind and friendly! I am excited about the summer and using the pool and other amenities! Love the location also!

Feb 16, 2022

Resigned here because I love the building and staff! The location is perfect right on the rail trail. They have so many fun community events and catering.

Feb 15, 2022

I just signed a lease at Maddox South End, and the leasing assistants were SO helpful throughout the process! I spoke personally to Eliza -- she was also the assistant who took me on a tour of the property. She continued to stay in touch with me after the tour, sending me regular updates on openings and ensuring I find the best option. As I am getting ready for the move, she has been so great about answering all of my questions. Maddox's leasing assistants have been nothing but an amazing help, and I can't wait to move in!

Feb 12, 2022

Great events put on for the community. Only complaint is there seem to be quite a few frequent needs for maintenance on things such as the elevators, etc.

Feb 7, 2022

Great apartment, amenities, and staff! Love the gym and the dog park and how close the apartment are to stores and entertainment and also the light rail!

Feb 7, 2022

Move in was a little rocky, I wasn’t provided with everything, I had to ask for things I should received on arrival. Apartment is beautiful and everyone has been nice

Jan 22, 2022

i love living in the heart of southend! not only is maddox is the perfect location but the luxury apartments and resort style pool are amazing to have access too everyday. even during the colder months the fire pit is a nice place to hangout with friends.

Dec 31, 2021

I love the community page it keeps me up to date on events and makes it feel more welcoming! The staff is also super helpful and always quick to respond!

Dec 29, 2021

Great community! Clean, safe, and responsive. Wish the gym was a bit larger and could have some bikes as well, but overall great place to live.

Dec 17, 2021

Can’t imagine loving anywhere else! It is an amazing location right next to everything you need and great staff. I love the HIIT classes they offer on Mondays!

Nov 10, 2021

Had the best time learning about Maddox by Eliza. Cannot wait to call this place home. Everyone was so kind and the apartments are beautiful in the best part of town

Nov 7, 2021

Great experience and location. Apartment is upscale as well. Resident events are fun. Leasing staff has been great. Nice amenities including the rooftop

Oct 15, 2021

Great community! We also love Apartment Life and the events that they hold. Management is great and responsive! We love the Maddox community!

Oct 4, 2021

It’s Really quiet and nice people that live here. There are restaurants, breweries, shops and everything close by which makes living in this location great.

Sep 30, 2021

This is a great place to live! Highly recommend it. Perfect location w Harris Tweeter across the street and many bars and restaurants a short walk away! The apartment building is pretty new and the fitness center is well equipped with everything I need for my weightlifting routine. Secure parking garage also.

Sep 29, 2021

I absolutely love living at Maddox Southend! It is located in a great location, the staff has always been extremely friendly and helpful as well as it is a beautiful building. I always recommend living at Maddox compared to the surrounding buildings.

Sep 29, 2021

Great community, fun events, good neighbors. Only major negative is that there isn’t enough parking for residents and zero guest parking which is a big pain

Sep 16, 2021

Maddox is a nice, smaller niche community - which is great in the heart of South End and so many massive apartments surrounding it! The staff can be more attentive and the community is great. Units have nice amenities. Unfortunately the elevators & garage doors are constantly going out or breaking down. They make you pay for parking even though there’s hardly enough spots for people here! Good experience so far but could use some improvements

Sep 10, 2021

I am subleasing an apartment starting in September. The faculty have been extremely nice and accommodating throughout the entire process. It is much appreciated.

Aug 23, 2021

the best apartment i’ve lived at! a friend of mine was looking for an apartment in the area so of course i had to recommend maddox - she fell in love and just signed her lease :)

Aug 19, 2021

So far, everything about Maddox has been perfect for me. The leasing office is incredible and works with you, the community is clean, and everyone is involved!

Aug 7, 2021

Love the apartment complex! The amenities are amazing and Will probably resign at the same building! But Wishing elevators could be a little more reliable.

Aug 4, 2021

Love Maddox! Great community with wonderful amenities. Would recommend this complex to all of my friends. Love the caring family atmosphere! Best complex in south end

Jul 28, 2021

Love living here! Great location and walkable to everything. Can’t beat living in South End. Thanks for being an awesome place to live!!!!!!

Jun 16, 2021

Amazing! Everything is great, I love the rooms in the Maddox and how great the staff is here. All the appliances are brand new and we never have any issues!

May 26, 2021

Pretty nice building with good amenities! I like the people and the environment. Wish there was more gym equipment but overall it’s been great!

May 21, 2021